Shipping Policy

Shipping Carriers

We partner with trusted shipping carriers to ensure reliable and efficient delivery of your orders. Our shipping options include:

  • DHL Express
  • FedEx
  • UPS
  • EMS (Express Mail Service by International Post)

The carrier used for your order will depend on the destination and selected shipping method during checkout.

Processing and Shipping Duration

We aim to process and dispatch all orders within 5 business days of purchase. During peak seasons or due to unforeseen circumstances, processing times may vary. Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

Shipping Charges

The shipping cost for your order will be calculated at checkout based on the destination, package weight, and selected shipping method. This ensures a fair and transparent pricing structure for all orders.

International Shipping

All orders are shipped from Slovakia to destinations worldwide. Please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Order Tracking

After your order has been shipped, you will receive an email with:

  • A tracking number
  • A link to track your delivery status in real-time via the selected shipping carrier’s website

Delivery Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Delivery Timeframe

Delivery times may vary depending on:

  • The destination country or region
  • Customs clearance processes
  • Carrier-specific transit times
  • Unforeseen circumstances (e.g., weather, natural disasters)

We strive to ensure timely delivery, but appreciate your understanding if delays occur.

Customer Support

If you have any questions or concerns regarding your shipping status, please contact our customer service team at: